Privacy Policy

This Privacy Policy describes how Embedsheet collects, uses, and protects your information when you use our application and related services.

Last updated: October 7, 2025

Information We Collect

Information You Provide

  • Account information (name, email address) when you create an account
  • Spreadsheet data and content you create or upload
  • Communications and feedback you send to us
  • Information provided when contacting support or sales

Information We Collect Automatically

  • Usage data and analytics about how you interact with our service
  • Device information (IP address, browser type, operating system)
  • Performance metrics and error reports
  • Cookies and similar tracking technologies

AI Processing Data

When you use our AI features, we may process:

  • Natural language queries you submit to our AI
  • Contextual data from your spreadsheets to provide relevant AI assistance
  • Usage patterns to improve service performance (not for AI model training)

How We Use Your Information

  • Provide Services: To deliver our functionality
  • Improve Service: To enhance our service functionality and user experience (we do not train AI models on your data)
  • Customer Support: To respond to your inquiries and provide assistance
  • Analytics: To understand usage patterns and improve our service
  • Security: To protect against unauthorized access and ensure platform security
  • Legal Compliance: To comply with applicable laws and regulations

Data Security

We implement robust security measures to protect your data:

  • Encryption of data in transit and at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication systems
  • Regular backups and disaster recovery procedures
  • Employee training on data protection and privacy

Data Sharing and Third Parties

We do not sell your personal information. We may share data with:

  • AI Service Providers: Trusted partners who help power our AI features
  • Analytics Services: To understand how our service is used and improve performance
  • Legal Requirements: When required by law or to protect our rights
  • Business Partners: With your explicit consent for specific integrations

Your Data Rights

Depending on your location, you may have the following rights:

  • Access: Request copies of the personal data we hold about you
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data (subject to legal requirements)
  • Portability: Transfer your data to another service
  • Restriction: Limit how we process your data
  • Objection: Object to processing based on legitimate interests

Data Retention

We retain your data for as long as:

  • Your account is active
  • Necessary to provide our services
  • Required by law or regulation
  • Needed to protect our legal interests

International Data Transfers

Your data may be transferred to and processed in countries other than Australia. We ensure appropriate safeguards are in place to protect your data during such transfers in compliance with the Privacy Act 1988 (Cth).

When we transfer your personal information overseas, we will take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to that information.

Australian Privacy Principles

We are committed to complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth):

  • APP 1: Open and transparent management of personal information
  • APP 3: Collection of solicited personal information
  • APP 5: Notification of the collection of personal information
  • APP 6: Use or disclosure of personal information
  • APP 11: Security of personal information
  • APP 12: Access to personal information
  • APP 13: Correction of personal information

Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website usage and performance
  • Provide personalized features and content
  • Ensure security and prevent fraud

Note: You can control cookie preferences through your browser settings.

Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our service.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@embedsheet.ai

Privacy Commissioner: Office of the Australian Information Commissioner